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Frequently Asked Questions

Yes, anyone can order publications from Crown Publications. Account customers such as schools, municipalities, ministries and other government funded agencies, should enter as an "Account Customer" as they may be entitled to a discount. Visit our homepage on How to Become a Customer for more information.

Shipping is based on the total amount of your order. Please click here for more information.

The estimated delivery time will be 2-3 weeks depending on your location. Shipping delays may happen, especially during peak season or severe weather conditions. Thank you for your understanding as we work to process your order as quickly as possible.

Once you have entered, key in the ISBN number (format: 0-0000-0000-0) in the search field at the top of the page.

  • From the Advanced Search page
  • Within the Search field (after Restrict By Ministry) key the word as a keyword in this field.
  • Select the following options available below the search field:
  • exact phrase
  • alphabetically
  • and 20 results and select the option: Remember by Search settings

Crown Publications will provide a refund on saleable items:

  • in full, less shipping costs, for goods returned within 30 days of the date shipped.
  • less a 20% restocking fee after 30 days and up to 6 months of the date shipped.
  • in full, including shipping costs, if the publication is damaged when received.

Prior to returning any publications please complete the attached Returns Form online and send to us via email by choosing "Click Here" within the PDF. Approval is required.

We do not accept “collect” return packages. If we do receive a collect package or unauthorized return in error, the collect cost will be deducted from your account credit or from your refund.


  • BC Trades
  • Alberta Trades
  • Custom Trade Packages
  • BC Codes
  • Legislation
  • Print-On-Demand Products
  • Standing Order Products
  • Clearance Centre/Sale Items

Please contact us prior to returning any material.

Viewing the Returns Form requires Adobe Acrobat.

Yes. The Province of BC achieved the highest level of Payment Card Industry (PCI) Data Security Standards (DSS) compliance validation in December 2011. This certification helps protects customers against the risks of security breaches resulting in payment card fraud. Control Gap Inc., a Qualified Security Assessor (QSA) firm, validated the Province’s compliance against the rigorous standards of the PCI DSS.

This is a significant accomplishment, and positions the BC Government as the first of federal and provincial governments to have met these exceptionally high card security standards.

Crown Publications is no longer carrying maps and marine charts. Below are some reference numbers and addresses for customers looking for maps and marine charts.

Trotac Marine
370 Gorge Road East
Victoria, BC V8T 2W2
Tel: (250) 386-2341

International Travel Maps & Books
12300 Bridgeport Road
Richmond, BC V6V 1J5
Tel: (604) 273-1400
Fax: (604) 273-1488

Tanner’s Books
2436 Beacon Avenue
Sidney, BC V8L 1X6
Tel: (250) 656-2345

For complete details on publishing a notice in BC Gazette click here.

To research whether any recent amendments have been brought into force since the last consolidation of an act or regulation check the Bills, Regulation Bulletins and Orders-in-Councils available on the BC Laws website:

Note: All individual official legislation hard copy products sold by Crown Publications are current to the last official consolidation.